Shipping & Delivery Policy

1. Delivery Coverage

ApnaJhola delivers to many locations across India, including rural and semi-urban areas. Delivery availability depends on serviceability of your PIN code and logistics partner coverage. You can check availability during checkout.

2. Estimated Delivery Time

Delivery timelines may vary based on product type, location, and external factors such as weather or logistics constraints.

• Standard Delivery: Usually delivered Next days
• Express Delivery: May be available for select locations and products
• Same-Day Delivery: Available only for select items and PIN codes, where indicated

3. Shipping Charges

• Shipping charges, if any, are shown clearly at checkout
• Free shipping may be offered on select orders or promotional campaigns
• Delivery fees can vary based on order value, product type, and location

4. Order Processing

Orders are typically processed within 24 hours after confirmation. Once shipped, you will receive tracking details through the app, SMS, or email.

5. Order Tracking

You can track the status of your order using:

• The “My Orders” section in the app
• Tracking updates shared via SMS or email
• Customer support assistance

6. Delivery Attempts

Delivery partners usually attempt delivery multiple times. If delivery is unsuccessful due to reasons beyond our control, the order may be returned to the seller or warehouse. Refunds, if applicable, are processed after return confirmation.

7. Delivery-Related Issues

If you experience any delivery concerns:

• Please contact customer support through the app or email
• Share your order ID and relevant details
• We aim to review and address issues as quickly as possible

8. Address Changes

Delivery address updates may be possible only before the order is dispatched. Once shipped, address changes may not be supported. Please review your address carefully before placing the order.

9. Undeliverable Orders

An order may be marked undeliverable due to:

• Incomplete or incorrect address details
• Recipient unavailable during delivery attempts
• Delivery restrictions in certain areas
• Refusal to accept the order

In such cases, refunds or re-delivery options depend on the order status and product type.

10. Contact Us

For shipping and delivery related questions, you can reach us at:

• Email: support@apnajhola.com
• Phone: +91- 9934559930