Privacy Policy

1. Information We Collect

We collect information that you provide directly to us or that is required to operate the ApnaJhola platform. This may include:

• Name and contact details such as mobile number and email address (if provided)
• Delivery addresses
• Order history and purchase details
• Authentication data used for OTP-based login
• App usage information such as app interactions and analytics data (used internally)
• Payment-related information processed securely by third-party payment gateways (we do not store card or bank details)

2. How We Use Your Information

Your information is used only to operate and improve the ApnaJhola service, including:

• OTP-based account login and verification
• Processing and delivering orders
• Customer support and order-related communication
• Service-related notifications such as order and delivery updates
• Internal analytics to improve app performance and reliability

3. Information Sharing

ApnaJhola does not sell your personal data and does not share your data for advertising, marketing, or profiling purposes.

Your data is shared only when strictly necessary to provide our services, such as:

• Delivery partners – to deliver orders using your address and contact number
• Third-party sellers – only for orders placed with those sellers
• Payment service providers – to securely process payments

All such parties act only as service providers and are contractually required to use your data solely for order fulfillment and operational purposes.

4. Data Security

We use reasonable technical and organizational safeguards to protect your information. Data is transmitted using secure, encrypted connections. However, no system can be guaranteed to be completely secure.

5. Your Rights

Depending on applicable laws, you may:

• Access or update your personal information
• Request deletion of your account and associated data
• Withdraw optional permissions such as location access

6. Cookies and Analytics

We use analytics tools to understand app usage and improve performance. This data is used internally and is not shared for advertising or marketing purposes.

7. Children's Privacy

ApnaJhola is not intended for children under 13 years of age. We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Updated versions will be published within the app or on our website.

9. Contact Us

Email: support@apnajhola.com